sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Nortel Telephones & Systems Feature codes from outside

First, I am new here but from what I read so far, this is what the internet is all about. That said, here is my quandry.

I have a need to do administration of the voice mail accounts remotely. I can do what I need by using the <feature> xxx of the T7316 but I have no way of providing the digital equilavent of the <feature> button remotely, nor the three buttons below the display.

First, is there a key combination that is interpreted as the <feature> and the three buttons from a remote phone?

What I really need is software (windows based) that will allow me to manage the lines remotely.

Now for those concerned about security, we have a system whereby we actually assign new mailboxes to individual lines as needed. We delete the old mailbox ID and add a new one for the line. It takes about 12 minutes to do one manually and we now need to do over 200 every month or week. Automation is needed.

So, is there a list of key presses that replicate what I need or is there any software available that would do the job?

Thank you in advance
Mike

You should probably start with your local telephone company. Your voicemail system can likely be connected to your network - which would allow you to VPN in and program remotely. This method is possible for either Call Pilot or BCM systems (if you have the older Startalk, you'll need an upgrade)

A RAD would give you access to the system remotely. The only drawback is the RAD works off of dial up. It would display a replica of an M7310 or M7324 on your screen. Then you would simply click the same keys, just as if you are onsite in front of the telephone. It does require Nortel NRU software.

Please specify which Nortel system you are working with.