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Joined: Feb 2010
Posts: 2
Member
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Member
Joined: Feb 2010
Posts: 2 |
I have Norstar Startalk installed with Autoattend. When someone calls the phone number and they hang up when they hear autoattender (Startalk), the phone still gets transferred to the operator. When the operator picks up the phone because it rings him they get a message saying "if you like to make a call please hang up and try your call again". Interesting part is that this does not happen to Line1, but only happens to Line2 and Line3. I have total 3 lines. How do I program the startalk to release the line if someone hangs in the middle of the autoattend message?
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Joined: Feb 2007
Posts: 330
Member
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Member
Joined: Feb 2007
Posts: 330 |
Make sure that your Telco has disconnect supervision on the 2 lines that wont disconnect.
Hodgkin's Lymphoma Survivor! Took a step 20 years back in time. Managing the VHF radio network for the Florida Forest Service. Caloosahatchee District 17.
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Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
Also make sure that the lines are configured in the Norstar for Supervision. It sounds like someone programmed line 1 for suprv but forgot to do it on lines 2 & 3.
If CON is the opposite of PRO
Then what is the opposite of Progress?
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