sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems STAR STAR ** from cell phone

Why does "**125" does not work when cell phone is used? The system is Nortel startalk. Is there any fix for this? When employees want to check thier voice mail using thier cell phone.

What voice mail and what version.

Cell phones can be tricky or "iffy" at best. Not all cell phones produce the proper tones for the system to recognize.

I had one in my office that did that to my cell phone. I could hit ** 6,8 even 12 times and maybe it would work and maybe not.

FIX: Put in a Call Pilot.

The DTMF setting can be changed from the 40ms default in the startalks and the flash.

It's a timing issue with the DTMF timer. Cell phones do not produce a long enough DTMF signal.
As jwooten posted above.

Is this possible for the CallPilot 100?
The web interface says:
Voice Mail Version: 31.10.14.22

If it's possible, how?
I've got a bunch of users that cannot login to VM.

Thanks,
Barrey

i would look at cell phones.All mine had setting for long tone.

Try pressing and holding the * key for about a second. I've had this issue with cell phones many times. I've found work around in all cases with CP100/150. Also try just one long 3 second press of the *. It is an issue with your cell service. Doesn't happen on land lines, does it?
I've found the LG cell phones work well, where as Mot, and Nik don't.

A lot of cell phones emit echo; especially with cp 100/150, lots of 223 or 224 go to 222; depends on sectors and CO quality.