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I have a BCM 400 3.7 with a PRI. 646-4500 rings to DN 2300 which has voicemail. If I call 646-4500 and I don't answer the call, it will go to my voicemail box as intended, whether it is forwarded, or transfers after 4 rings.
The problem is, if I forward a number to 646-4500, it won't go to my voicemail, instead I get the announcement 'the extension you are dialing is not available'. I can still answer the call, but if I don't answer it, it doesn't go to my voicemail.
BCM monitor shows the calls going to the same VM DN in the same way, whether it is forwarded or not. I have tried forwarding cell phones, landlines and centrex, all with the same results. The target line is primed to DN 2300 and I have tried public, private and pool line settings and control set changes, all with no effect.
I am totally stumped by this one.
Jim
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Former Moderator-Nortel
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Former Moderator-Nortel
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Originally posted by Crowtalks:
.........The problem is, if I forward a number to 646-4500, it won't go to my voicemail, .............I am totally stumped by this one.
When you say you are forwarding TO 646-4500 - how are you forwarding to that phone number ? Are you calling 555-1111 and it is forwarding to 646-4500 ? Or are you calling a number within your phone system and an extension is being forwarded to x2300 ? If the 2nd one, then it will not go to x2300's Voice Mail Box. The call orig goes to x5555 so that is the mail box it should end up in. Even if x5555 is forwarded, once the call is not answered it will go back to the owner of the call - x5555. That ext may not have a mail box, that may be where you are getting that error message.
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The call will follow a CID origination and has nothing to do with 4500 digits.
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Joined: Mar 2005
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NTLayoff: I am using *72 to forward another number to 646-4500 and the only forwarding I'm using in the system is when I use F984.
vad60: That's what the BCM Monitor is showing, the originating number is staying the same regardless whether I call 646-4500 directly or I call whatever number is forwarded to that number...the problem still remains, though...The CO is sending me seven digits and I have tried setting my public receive digit length to seven and to four digits with the same results.
NCSS NCTS NCTE CS1000E 5.5 CallPilot 5.0
MITEL 5000 3300 NuPoint
"If I had known it would turn out like this, I would have become a locksmith"
Albert Einstein
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Joined: Mar 2005
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The BCM is apparently seeing something different in the incoming number assigned to the target line (646-4500), when there is a number forwarded to that number in the DMS100 switch...I can't imagine what that would be though...
NCSS NCTS NCTE CS1000E 5.5 CallPilot 5.0
MITEL 5000 3300 NuPoint
"If I had known it would turn out like this, I would have become a locksmith"
Albert Einstein
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Joined: Feb 2007
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If I will forward my home number to 646-4500 BCM switch is going to see my home number not 646-4500 that is why your switch treets that number as unknown.
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Are the forwarded calls for sure reaching your PRI? Or is this a porting issue with the call being held up in the CO? When you do test calls on BCM monitor you see the exact call with the inbound tranlations being sent? Is the colour of the call on BCM monitor RED, when it hits your PRI?
Two girls later and I'm back.....lol...been gone a while but see same faces still here. Lol
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Joined: Mar 2005
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Yeah, it's getting through. If I don't have the DN forwarded to VM, I can answer the call at 2300, it's only hitting VM where the problem occurs.
BMC Monitor shows the call treatment the same whether calling directly or being forwarded using *72
NCSS NCTS NCTE CS1000E 5.5 CallPilot 5.0
MITEL 5000 3300 NuPoint
"If I had known it would turn out like this, I would have become a locksmith"
Albert Einstein
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Joined: Feb 2006
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What does the monitor show both ways? On a non forwarded call, vs a forwarded calls? Are they exactley the same?
Two girls later and I'm back.....lol...been gone a while but see same faces still here. Lol
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Check your target line programming and make sure the prime set is your ext. This normally left blank on target lines.
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