sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems BCM 400 random digits on pri

hey guys hopeing someone can help me out we have this weird issue with a customer has a nortel bcm 400 with a pri back to us. the issue they are complaing about is they will dial eg. 3107772345 and it will show that on there screen but they get connected to 3452777310 or something random like that. we look at our switch loging and we are recieiving those mangagled numbers. has anyone ran into the issues where the nortel is sending the wrong numbers down the pri?

just to add something to this post we have also completely changed out the transport of the t1 as well as moved it to an entire differnt phone switch and we are still recieving the same issue.

Try to dial out not on the Spk. mode. Any noisy environment may create dialing problems because of highly sensitive Mic.

Are there any other type of complaints? Echo?? Had a Pri with hot levels caused digits to "stutter" when transmitted to the other end. Do your logs show multiples of the same number (I.E. 3311000..) or are they just random?

here goes an example of one of the calls they got the wrong number then hit redial this is what we are getting on the switch side i'm trying to tracking down the bcm logs to see what they say. as you can see it's almost like someone played scrable with the original number on the first call.

2010-05-17 7818777284 10:30:14
2010-05-17 8777284000 10:30:26

Entirely different phone switch???
Do you mean you moved it off the BCM and got the same results?
It is not the BCM then is it?
Or am I miss-reading your post?

The only I can see that you Routing setings or your Provider's Routers stripping 3 digits and feel out total digits with 0s. Check out your Dest. code settings but looks to me it is an external Router.

NTlayoff we moved them from out taqua switch over to our metaswitch and are getting the same results.

Sorry los415:
Didn't read your post correctly.

What version of BCM 400 do you have?
Have you patched it up to date?
Have you replaced anything yet? DTM unit