sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Hunt Groups

I know, I know, no one really likes them or can get them to work like they really ought to.
I've never successfully set one up before and the info I got from my telco as their answer to my pleas for help was a three page listing of what the fields are and their properties.
So, the plan ...
The plan was to have an incoming call hit the receptionist and if it is for the parts department she transfers the call to the hunt group and it rings on all phones until its picked up. If all six phones are busy it goes to voicemail of the main parts set.
And its not.
The calls come in, she transfers them, but reception can only transfer them to a specific dn, its not going to the hunt.
My settings are in the picture. According to the info from the telco I need no further information in there.
So, in my picture below I would like to know some things. Do I need to type in a DN where I have it circled in red? If so, how do I do that? It will not let me type anything in there and it will not let me go into Dialing Plan > Dn's > and modify or add anything in there. I was under the impression that that field shouldn't be blank.
And if I don't have anything in there, then I can't put the alternate extension into the call pilot in order to get the voicemail to function.
Also in my picture, there's another red circle. I pulled a manual off the web and it seems to indicate that I don't need to put my lines in there. But then I found a support question that seems to indicate I need to add all my lines in there.
Any assistance would really be appreciated.

Welcome

Yes, There should be a DN assigned to each hunt group. Don't know why there is not one in that column.
Your extensions are more than 2 digits??
x21-NO .... x221-OK .... x2221-ok.
Hunt groups in a Norstar do not work with 2 digit extensions. Your screen shot shows that you have a BCM.
I never tested for 2 digits on a BCM but I would think the same thing applies.

The only other thing - Have you tried downloading the Element Manager from the BCM and using that one instead of the one you already had on your laptop??

And for the LINES, no, you don't need anything in there for the operator to transfer a call to the hunt group.

You don,t assign lines to A & R to the members of HG. Take'em out. Shoud be DN for Overflow which MB you are going to use. And yes Ext's numbering plan MUST be more then 2 digits.

The system should automatically assign a DN to each hunt group. Those two digit numbers are hunt group identifiers and not DNs. It looks like you have assigned some sets to the hunt group as A&R. By doing that, you should have a hunt DN key on each phone in the group, do you? You don't want lines assigned to the phones in the hunt group, because line assignment takes precedence over hunting and the hunt overflow won't work correctly. You will want to set broadcast ring for the hunt group and assign the overflow to whatever set you want to send the call to.

Crowtalks,
maybe you are right but I never heard about auto assignment of DNs to HG? and if the numbering plane is 2 digits HG option is not present in System Programming.

Vad60: Why tell him to take 'em out. he does not have lines assigned ??? He says they go to the receptionist.

NTLayoff:
Our extensions are four digit. eg. 2252, etc
I have only ever gone to the IP of the BCM, logged in, and downloaded the apps that way. I've never tried it another way.

Vad60:
When I put anything other than 2401 in the overflow DN I get "that is an invalid overflow" and it locks up the program.

Crowtalks:
Yes when I put everyone on A&R the top right button gets overlaid by the hunt group on the sets assigned A&R. I am thinking I might be ok to put them just on Ring Only, but that is not something I have tried yet, since I haven't asked how often they use the buttons they already have assigned.

I think 2401 is the Hunt DN the system assigned it (to test dial 2401 from another set and see if it rings the member DNs), but it's odd it won't allow overflow except to itself...make sure you don't have line assignments on ANY of the member sets.

Try experimenting with a different group...assign a set that you know has no line assignments to the second hunt group, it should come up as DN 2402 and see if it lets you overflow somewhere else...you should get overflow rules also...

What I was trying to make sure was that you are not trying to use EM that you downloaded from a BCM on another site.
Most of the time it will work. But when ever I have a problem, I download fresh and the problem goes away.

Ok I think it is working now. I got rid of everything that I set up, let it sit over the weekend, and came in on Monday and re-keyed it in. It takes the DN now in the dialing plan, it takes the overflow. The vm is working, all sets are broadcasting.
I don't know why since it seems like I simply redid the whole thing; maybe it just needed a little rest.
Thanks very much for the assistance.