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Norstar MICS Call Accounting #147191 07/26/10 05:28 AM
Joined: Jul 2010 Posts: 14 Elkhart, Indiana dzuroff OP Member
OP dzuroff Member Joined: Jul 2010 Posts: 14 Elkhart, Indiana	Hello everyone. I have a Norstar MICS 7.0 phone system and I need to impliment call accounting. From what I have read there are different types of SMDR devices available but it is my understanding I need one to interface the MICS to a PC to save the call logs. Ultimately I would like to be able to enter a certain criteria and generate reports from call history. What is the recommended setup to accomplish this?

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Re: Norstar MICS Call Accounting #147192 07/26/10 03:14 PM
Joined: Feb 2005 Posts: 1,615 Toronto, Canada Curlycord Member
Curlycord Member Joined: Feb 2005 Posts: 1,615 Toronto, Canada	I would suggest to read the document from the 3rd party software. All an SMDR does is spit out raw data to the software or a printer. =---()))))))))---= www.curlycord.com Toronto, Canada

Re: Norstar MICS Call Accounting #147193 07/26/10 04:14 PM
Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA NTlayoff Former Moderator-Nortel
NTlayoff Former Moderator-Nortel Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA	dzuroff: PM Sent If CON is the opposite of PRO Then what is the opposite of Progress?

Re: Norstar MICS Call Accounting #147194 07/28/10 02:29 AM
Joined: Jul 2010 Posts: 14 Elkhart, Indiana dzuroff OP Member
OP dzuroff Member Joined: Jul 2010 Posts: 14 Elkhart, Indiana	Thanks for the response Curlycord, but I was hoping get feedback on the software people were using. I already did some research and found several options and was looking for an unbiased opinion on what people thought were good software packages.

Re: Norstar MICS Call Accounting #147195 07/28/10 02:21 PM
Joined: Feb 2005 Posts: 1,615 Toronto, Canada Curlycord Member
Curlycord Member Joined: Feb 2005 Posts: 1,615 Toronto, Canada	Oh for software we like RSI https://www.callaccountingsoftware.com/ =---()))))))))---= www.curlycord.com Toronto, Canada

Re: Norstar MICS Call Accounting #147196 07/29/10 10:13 AM
Joined: Jul 2010 Posts: 14 Elkhart, Indiana dzuroff OP Member
OP dzuroff Member Joined: Jul 2010 Posts: 14 Elkhart, Indiana	I talked to an RSI sales rep and it sounds like Shadow CMS is a good choice. He mentioned that it will work with an SMDR6 or a CK100. What is the difference between the two, and what are the pros and cons of using either option?

Re: Norstar MICS Call Accounting #147197 07/29/10 11:28 AM
Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA NTlayoff Former Moderator-Nortel
NTlayoff Former Moderator-Nortel Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA	I think you mean a CTA-100. And the newer one is the CTA-160i. The SMDR is an older unit and the CTA-1xx is a newer style ( the CTA-160i goes inside your PC in an empty slot [not sure what style slot you need] ) If CON is the opposite of PRO Then what is the opposite of Progress?

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