sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems hunt groups

First off is it possible to have a hunt group overflow to another hunt group? Next, heres my senario call comes in receptionist sends call to one ext. if not available they want it to ring 3 or 4 other phones after about 3 rings and then if not answered there they want it to go into mailbox of original phone that the call was transferred to. is this possible? been beating my head of the wall trying to get this to work any help is greatly appreciated.

I believe so for the hunt group question, but I'll let others confirm.

For your 2nd question, yes. Assign Answer DN's to the other phones. If no one answers, it will go to the original's MB.

Yes - you can overflow to another hunt group.
Example:
Hunt-1 rings 245, 246 .....overflow to Hunt-2.
Hunt-2 rings 246, 248, 252...overflow to VM-DN.

Once the call goes to the hunt groups all normal mail box paths are screwed up.
Now if you give that first person a mail box that has the DN of the hunt group, then overflow to voice mail DN, that should work. But that first person would have to use the DN of hunt group as their mail box and not one with the extension DN of that phone.

I never have figured out hunt group and mail boxes.
When it works for you don't change it. LOL.

You can also set overflow to vmails DN, create a mailbox with same # as huntgroup, then set Off prem notify to call Internal and the DN of the HG, this way when message is left it calls all members of the HG.
If you do not create a mailbox with same # as HG's DN then it will default to GD.