|
|
|
|
Joined: May 2005
Posts: 137
Member
|
|
Member
Joined: May 2005
Posts: 137 |
We have the BCM 400 using T1 service. We have a main number xxx-xxx-1000 and all users have a DID xxx-xxx-16xx
Last week a a couple of users complained that they could not make an outside call so I made a couple of calls back to the main number xxx-xxx-1000. All of a suddend after a couple of "Sorry, but we cannot complete your call messages", the outbound calls started working again.
Now I am looking in the BCM Monitor and it appears one of those calls from my extension looping back to the main number did not disconnect. I see in BCM Monitor
Line = 61 - Line061
Direction = Incoming
Start Time = Oct 19 13:48
User = L77 - ?
State = Connected
Duration = 143:35:00 (and counting)
Number and Name = xxxxxx1000 - MYCOMPANYNAME DNIS:1647
How can I disconnect this call without rebooting the phone system?
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Feb 2005
Posts: 1,615
Member
|
|
Member
Joined: Feb 2005
Posts: 1,615 |
You sure its a T1 and not copper lines?
Disconnect Supervision needs to be turned on by both carrier and the BCM (under Line programming.
|
|
|
|
Forums84
Topics94,516
Posts639,970
Members49,848
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (justbill, BrianS),
157
guests, and
32
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
![[Linked Image from telcopc.ca]](https://telcopc.ca/files/pics/small-logo-sig.png){kind=logo}