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Joined: Dec 2010
Posts: 1
Member
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Member
Joined: Dec 2010
Posts: 1 |
Hello:
I have a Norstar Plus ICS with four Nortel 7208 units and five incoming lines that lost all programming after a brief power outage.
How do I recover the programming for all of my lines? When power was restored, I only got access on each handset to the first two incoming lines and then: last number, page, conference, trans, speed dial, intercom - these are the default configurations on the phones, I believe.
Please help - this is really affecting my business!
Thanks!
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
You need to either call a Norstar knowledgeable tech, or ask for PM help, or click the installer tab at the top of the page. Your system has defaulted and that requires technician level programming.
To avoid a repeat, either connect the cabinet to a quality UPS, or have the memory super-capacitor replaced. The thing is, if you have another power failure, it will default again, unless you install the UPS or new capacitor.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
I would actually suggest doing both. As John stated, you will need a Nortel Installer on site to reprogram, bus ask him/her to replace the cap and supply a UPS when you call.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
And when you unplug the Norstar to plug into the UPS, it will default again. You need to fix the capacitors.
If CON is the opposite of PRO
Then what is the opposite of Progress?
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