sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems StarTalk Flash lost and now inactive feature codes

I am helping somebody resolve a problem with a StarTalk Flash. He was trying to set up a holiday message and said he somehow deleted the calling group 901. When he tries to recreate it, the message display says "inactive." Any ideas? Apparently other coeds no longer work. I've never worked with one of these.

What do you mean by a "Calling group 901"?

Sounds more like "Feature 901" which could be the feature to open one's MB.

What "other codes"? If you're talking "Feature" codes, then there is a procedure to get them going, which is Installer info and can not be divulged in the open forum.

If you've never work on a Flash, you'd be best to advise your friend to call in someone who's trained on Norstar VM's.

He's not a friend, he's an employee of somebody I contract with who asked if I could help him. Of course you're right, MT. I just thought I'd start here as I had no idea that I was dealing with "privileged" and "secret" information. Just thought it was a dime a dozen VMS with an inactive feature, I mean who knew? I'll tell him to give up and call somebody else. Maybe somebody with a wand and a funny hat and a pet owl.

Greetings are supposed to be user changeable not tech level programming.

To see if the greetings are there, you press [Feature] 983, wait for the display to show [log] then type in 12 if extensions are two digits, or 102 if extensions are three digits or 1002 if extensions are four digits. Then put in the four digit password he would know, then [OK].

Press the button under [AA] then the button under [GRTG] then the button under [GRTG] and type in 01 for greeting 1 and press the button to listen to it. Hit [Retry] and type in 02 for greeting 2, etc. This is where he would have created his greetings.

If all his greetings are there then we need to find out what he really did and I'm in West LA so maybe he is close.

Remember if you think you might have screwed something up, hit * to go back or hang up, don't just keep pushing buttons.

Thanks Bunnie. I have passed on your contact info. I simply have never worked with a StarTalk so I am no help here. My guy's employee is sweating bullets here. I simply have no idea what he did to create the issue.

Epilogue: Turns out that the unit is being shipped away for repair. The unit apparently is damaged and most likely from a bad power supply according to a tech.

Then only need to ship a new PS to site.

If it simply defaulted then F903 to wake it up.

Whatever. I am out of it.