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Joined: Aug 2009
Posts: 432
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Member
Joined: Aug 2009
Posts: 432 |
Have a customer with a CICS no VM or AA. They only have 2 CO lines. Line 1 Caller ID is ok. If another call comes in, it rollsover but no ID. Telco provider does have the service on it and has been verified.How can I test CID on Line 2?
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Joined: Mar 2005
Posts: 18
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Member
Joined: Mar 2005
Posts: 18 |
Flip flop the lines and test to eliminate the CI card
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Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
Just because Line 1 has Caller ID, does not mean that Line 2 has been programmed correctly.
Each ext with line 2 ringing ALSO has to have Caller ID turned on.
If CON is the opposite of PRO
Then what is the opposite of Progress?
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
Also, could still be a telco issue. Had that problem here with MY line. They swore it was on. I tested here & it wasn't. When they finally showed up here so that I could prove it wasn't my equipment, they tested here at D-Marc. It was there, but signal was so low, it would show up. They fixed it.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Aug 2009
Posts: 432
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Member
Joined: Aug 2009
Posts: 432 |
Thanks, I will try a few other things Monday morning
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
Take a small CLID box with you and connect at the D-Marc. That will verify that it's coming in.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Aug 2009
Posts: 432
Member
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Member
Joined: Aug 2009
Posts: 432 |
I know its coming from the Dmarc. Thats already been verified. Its its in the switch somewhere. I'll find out Monday.
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