sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Moving phones in BCM 400

I am at a loss regarding the moving of phones in the BCM 400 to another location / line. Basically, I am swopping two phones - Phone A moves to Office B and then Phone B moves to Office A.
I have reassigned the lines to the DN in the BCM, but Phone A still rings in Office B.
I have spent several days on this. I have been told that the lines do not need to be physically moved and that it "was all done in the BCM". I am new here and the last guy left no documentation.
I have heard about Set Relocation but cannot find this anywhere in the BCM.
Any suggestions would really be appreciated. I think it is a simple step but maybe I missed it.

Your best bet would be to hire a local company familiar with Nortel products to give the the necessary training on the system for MACs.

Set relocation is definitely one option, but you also need to understand target lines, answer DNs, etc...

Thanks for the reply. My company expect me to fix it so I am not sure if I would be allowed to hire anyone.
Do you know where Set Relocation is on the BCM? I have just about exhausted my search through the menu branches.

Just think, you could have moved the 2 jumpers and moved on to your next project long before now.

In an MICS, Set Relocaion is right after Alarm Set in System Prgrming. I would guess it's the same in a BCS.

Carl

Maybe they need a "Reality Check"

As Toner stated, either get someone in who knows how to maintain the system, or your company can PAY for your training.

Either way, no-one's going to bail them out for free.

Yes, you're right about this - what makes me curious is that the guy before me did all the changes from the BCM. He never touched the wires.
There is something in the BCM that I am missing.
Joe

Please don't use Set Relocation. You'll hate yourself in the morning. Really.

It sounds like a nice feature, especially for the customer who thinks they can do their own moves and changes. But, after one or two Set Relocations, nobody will know where anything is.

It's a simple matter, for a trained tech, to move the jumpers, as Carl said. And IMHO the best way. But if they said the former guy "did it all in the BCM" then it was done in software, which is different than Set Relocation. It involves changing DN's and ports. Not for the uninitiated. And requires good documentation. Otherwise it turns out like Set Relocation. :confused:

Jim

Jim,
I used Set Relocation and everyone (including myself) is happy. I am not sure how Set Relocation will cause issues. Cannot line assignments and DNs all be checked in BCM? As far as changing ports - I was going to do that in the BCM but the field is read-only.
Although I spent more time than I care on this - on the plus side I learned a lot about the BCM!
Thanks for all the input here.
Joe

Here is the reason real techs do not like SET RELOCATION.

Had a customer that did set relocate before I got involved with the site.
All was just fine.
Then they had some kind of power glitch and it made the system do a dump back to default. Still have no idea what happened.
But now I have to reprogram from scratch.
All of the DN's are back to default and in order but the phones are all over the block.
I had to do a phone DN audit and find out that this phone is 228 but should be 245. This one is 226 but should be 231. On and ON. Not one phone was what it should be. :nono:

Thanks again for this info.
I assume you had a LOT of phones on this system.
We only have around 20 (the rest are VOIP),
I have made a note of the numbers swopped.
It is unlikely that we will have any additional swops - this one was the exception.
It seems that in your case you had a lot of numbers.
I think the set relocation feature is for guys like me that are not phone experts - I do servers instead!