atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Cannot forward calls to cell phone - BCM400

Ask them to over-ride any CLID that you send out and send out the Main Number as Caller ID.

Jordon,
I am having the same struggle with a PRI from Comcast Cable. They have been trying to get it working for the last 2 days and the ticket is still open. If we figure it out I will let you know. In the mean time I will have my eye on this thread to see if anyone has any suggestions that I have not tried.

Did you perform a cold boot after programming the phone sets? Some weird problems can be resolved by just doing a cold reboot. This is when you remove power to the BCM for about 20seconds and turn it back on again. Not the same as warm reboot. And downloaded any software updates to the BCM? You didn't mention what version is your BCM400?

Is your DID comes from Router or Smart jack? If this is off the Router then the only programmed DID range will work because it is inside the same T1. I had the same issue with Covad. Only after they change Router settings calls went out without any problems.

Sorry for the delay in posting. I spoke with my carrier and they did say that they do block the call if it appears that it is coming from a number outside my range. So I guess it is coming from the router.

The carrier confirms that the do override my OLI and display my main number and name on my DIDs and that they do block numbers outside my range.

It does appear that the BCM400 is forwarding the caller ID which is then getting rejected. Changing my OLI on my set did not help.

Just curious. If my call gets forwarded outside is the call being forwarded by my own set's DN or is it being forwarded by another service on another DN? Maybe I need to change the OLI on something else or is there some master override on the BCM that says whether to pass the incoming OLI or use another?

Why don't you ask your provider to do a test with you. Make the call and have them TRAP the number going out that they block.

I called my provider and tonight they are going to see if they can reconfigure my switch for my PRI and let the calls through. They saw that they were getting passed the original callers ID and blocked it.

They indicated that when the calls get forwarded to me now it will most likely show the caller id of the original caller which will be great if it does. Previous providers would alway override with my company number and it made it hard to dodge calls.

Go into the set programming and set it to allow redirect calls.