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Joined: Jan 2007
Posts: 23
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OP
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Joined: Jan 2007
Posts: 23 |
I have client that wanted calls that ring a few times to be picked up and immediately placed on hold. I used the Cics's internal AA for this (no ccr). It works well.
They let me know after all was done that they have a line they want excluded. I think AA is all public lines so I changed line 4 to private:ext22. This works but now the real issue occurs. They want to get to the private line from anywhere. I am not sure the best technique for this. Any thoughts?
They don't want to transfer as the office is small and they just yell what line to pick up. I looked at directed call pickup but that doesn't work with private.
Thank you
Systems>Process>Service>Success
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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
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Private is actually that...PRIVATE to one extension only. Change it back to public and tell AA not to answer. They'll have to answer manually.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Jan 2007
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Joined: Jan 2007
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Thank you. I was trying to find where to do the internal AA line off/on. Couldn't find it anywhere so I assumed it was not doable. I know CCR has this programming. Is there place to program AA lines on or off?
Thanks, Jon
Systems>Process>Service>Success
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Joined: Jun 2006
Posts: 8,729 Likes: 2
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,729 Likes: 2 |
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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