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#149712 10/11/11 01:56 PM
Joined: Jul 2011
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When a call has been sent to a subscriber mailbox, seems like I recall being able to dial a code to allow me to transfer to another extension. I thought the code was ** followed by an extension number. When I tried, it wouldn't work. Do I have the code wrong?

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Are you the caller or the call-ee? Where are you in the grand scheme of things when you're attempting this?


D. Ocean
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Return to Attendant has to be set up to Yes for * to work.

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Clarification: I am the caller who has called into the system. I have reached a subscriber mailbox, but rather than leaving a message, I want to go to another extension.

Return to attendant has been set to Yes.

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If Return to AA is set to Yes then one * should bring you back to Main Greeting and double ** should allow you to login for Messages retrival. If its not doing that try to Reset VM or do Reinstall.

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BTW The only other thing that will work other than * to return to AA is 0 to the operator provided one is set.


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers

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