atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems how to tell what port a station is on

I recently picked up a new client and part of what I need to do is go onsite and handle the occasional IMAC. very occaisional. this is the first in two months. 99% of the work is IT related.

What I need to do is find out what port a given station is on from the phone so that I can pass the information to the people at the corporate office and have them make the change. I'd much rather do that than messing with wires in the basement that haven't been touched since they were installed.

T7316 phones from 2003-02-06 are installed.

basicly I want to have them swap the stations, I'm guessing that the dreaded auto config is turned off because the extension doesnt follow the phone since that was already tried. Unfortunaly the person moving is a bigwig.

The station they want to relocate is ext 221. It needs to be moved to another floor.

As an aside I want to have words with the people who over charged when they wired this place. Every station has a 25p drop. All of that copper is run down to the basement where the 2 pair which are used are punched down. I'd take pictures but that would be frowned on here and I like working

Feature * 0
then # or View

Feature *0 puts it into button check.
pressing # beeps , and there is no View.
Thanks for the quick response though.

Press the intercom key after pressing Feature * 0.

Yes sorry Feature *0 ,Intercom, View or #

QUOTE
"As an aside I want to have words with the people who over charged when they wired this place. Every station has a 25p drop. All of that copper is run down to the basement where the 2 pair which are used are punched down. I'd take pictures but that would be frowned on here and I like working"

Don't be too hard on the people who were in ahead of you,....The 25 pair cables are likely left over from a an earlier Nortel Key system, a 1A, or 1A2, each Logic Ten set required a 25 pair cable back to the KSU. Who ever replaced it with the norstar saved the customer bucks by reusing what was already in the walls.

Awsome, thanks a bunch. I put the port numbers in the ticket along with the note about not wanting to switch the cabling. POTS lines and likely the station wireing were installed Feb 3, 1983.

After posting I went down and took another look. The original NY Tel installation order was rolled and stuffed between a set of 66B4's.

The BCM200 was installed in 2004, and has had at least 2 owners before the current one. I'd rather not mess with the wireing since MOVES should be something the switch can do.

I'll also pass this info to the other techs that could get sent out. (This is simple and then the Back office can change things on their end and the handsets moved.)

So I provide accurate information, on Nortel are the absolute records stored as ports with extension and features overlayed on that?

If you just dial in you can change DN's or simply turn Set relocation ON....otherwise you have no choice but to move jumpers.

Once you dial in you can print some stuff off.

In this case I'm a field tech doing work for about 70 sites in a large corporate structure few thousand locations. I know what I find at each site. The people who have rights to the Nortel switch are accessible by ticket only.
I want to be able to give them clean actionable information that gets the problem fixed on the first go round.

If passing them the ports I need swapped to do a move will speed things up that is what I want to do. In my limited phone experience which is mostly IP, extensions are a virtual thing some are tied to the handset and others are tied to the user. features are tied to the set or user. When I hear ports I think pairs of station loop with virtual addressing in the switch. Is this inline with what Nortel calls things?

Certainly, I could shift the location mechanically with cross connect wire, but then the switch's version of reality no longer matches cleanly with the real world. Rather it does, but not so as someone from remote could see. Rather than re-route wire on an old flaky station field I'd rather have the switch do its job. Coming out in 2004 I'd expect the thing to have a richer feature set than a DMS100 does.

I chose the wrong old switch above. I may have meant crossbar, dms being digital should not have needed remapping the field either.