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Joined: Jul 2010
Posts: 16
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Joined: Jul 2010
Posts: 16 |
I am wondering if there is a way to set up through the BEM (BCM50) a way to log how many rings before the reception set picks up, duration of incoming calls, outgoing calls, etc. I figure its gotta be somewhere in the metrics section with logs and should be a fairly simple thing to pull, but I am not having much luck.
Can anyone help?
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Joined: Mar 2001
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Not much on the BCM, with the older MICS you bought a SMDR box, maybe a dealer could help you as you might want to record that info.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
You wont find it on the BCM. You can do some basic SMDR, but if you want true cradle to grave status of a call, you need something like and IP Office with Chronicall installed.
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