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Joined: Mar 2003
Posts: 4
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Joined: Mar 2003
Posts: 4 |
I have 3 of these DSS modules that have gone out. They still light up but cannot be used to transfer calls or single button call. Any suggestions??
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Joined: Oct 2001
Posts: 4,043
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Joined: Oct 2001
Posts: 4,043 |
What model & version system?
are you referring to the KX-T 7441?
Is this a new system and was it defaulted?
What do you use to program with.
Is the DSS on it's own cable or are you splitting pairs?
[This message has been edited by MrGemini (edited April 10, 2003).]
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Joined: Mar 2003
Posts: 4
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Joined: Mar 2003
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The phone system is a D500 super hybrid.
The KX-T7411 are add on modules for the KX-T7436 phones. I do not have the software to program the system, wish I did but it was installed before I started working here and the company who installed told the previous IT person the software was not available to the end user. The DSS is on its own pair.
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Joined: Oct 2001
Posts: 4,043
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Are you referring to the KX-T 7441 DSS consoles? 48 DSS keys with answer and release buttons.
These have a 1 year warranty and most dealers can get that extended slightly.
What cards are these running off of?
a dpits only, 50172 card or a hybrid 50170 card?
Either way your going to have to get your dealer involved.
There's no way you should be "blowing" or going through consoles.
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