sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems Funky Menu Options in Mailboxes

We just took over an account from another vendor who defaulted a 1232 DSHS (CIRCLE 2)w/ a TVS100 (older version with the slow-speaking lady's voice promts)
and didn't know how to program it.

So long story short, It's re programmed and working great, except for one thing.

When you are B/NA-CFWD'd to a mailbox you get the following system menu before you hear the personal greeting:

"Sorry, no one is available to answer the call.(promt 363)
To leave a message, press one. (promt 364)
To try another extension, press *.(promt 368)
To call the Operator, press 0.(unknown promt #)"

You must press 1 to leave a message.

Is there a way to configure the COS or the boxes or whatever to go straight to the greeting, then beep without having to press 1??

I tried turning off the promts, but you still have to dial 1 to get to the greeting, it just doesn't say so with the promts off.

I've never seen a TVS work this way.......HELP!!!!!!!!!!

If the phones are forwarded correctly it should go directly to that extensions personal greeting.
Intercom, 5 165. Make sure it's turned on at all the phones.
If it is turned on and still coming back you may have a timer conflict between the TVS and the TD1232 timers.

Tne no answer greeting must be recorded
intercom 165,option 5,option 1.

another thing could be your extension transfer sequence in the voice mail if it is set to fxw change it to fxa so the voice mail doesnt supervise the call

Where in the Tvs do I find the fxa/fxw parameter?

Also some one sugested that I needed to check the no answer timer in the TVS. I looked, but did not see it.


????????????????

Also some one sugested that I needed to check the no answer timer in the TVS. I looked, but did not see it.


My memory is a little fuzzy on this. I believe I changed the call forward start time on the PBX, and caused the problem you stated. The call forward time on the PBX should be less time than whatever time the TVS 100 sees as an incomplete call,and tries to take a message.

The other parameters in the TVS 100 should be, from main menu:
1- Program
6- Hardware settings
3- PBX Interface Parameters
1- Dialing Parameters

record the personal greetings for each mailbox.
Should solve the problem.

You've enabled the "Incomplete Call Handling Service" feature within your mailbox. Log into your mailbox, press 4, press 4 again, then disable each service that you don't want. It's in the subscriber's guide.