atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems Company A receives Company B incoming calls!

System is a KX-TD1232 with a TVS100 VM

Company A has three CO lines that are managed by AA on ext 165 company B has one CO line managed by AA on ext 166. DIL 1:1 Day/Night for Company A are set to ext 165 and company B is set in the same manner but to 166. Sometimes an incoming call for company A is sent to company B’s VM ext (166) this is very bad because they are two different companies with different company greetings/menu etc. My question is what on earth is causing this? and how do I fix it?

Because 165 is busy, 166 auto answers and vise-a-versa. Buy another VM and set it up on another set of ext for DIL for Company B AA. Two companies two VM. You'll want a tech to do this for you.
Good Luck.

you've got to be kidding me? In the TVS manual it says that the general guideline is a ratio of 6/1 every 6 lines per port. For heavy caller traffic 1-4 lines per port than.

sorry forgot to add this: It's not that there is heavy caller traffic. Company A gets one call. That may be answered by the AA and soon after another call is recived, for no reason is transfered to the other company!

why use 2 x aa setup
much better to use 1 more calls could get caught for both companys

ie company greeting (thank u for calling....

custom 1 .. for comp a dial 1 for comp b dial 2

custom 2 menu for comp a
custom 3 menu for comp b
this way calls would never get sent to the wrong place

Peter's idea, or purchase a newer model. The newer models are able to answer based on trunk rather than port.

You can simply split the ports so that they do not hunt.
I would suggest adding another TVS102 card to your 100 because if you split the ports now you will only have 1 port available for each company.
If you want to split them go into 119 and put 165 and 166 in different groups.
By the way, rule of thumb is 1 port for every 2 CO lines. Not 6!
Gem


[This message has been edited by MrGemini (edited April 22, 2005).]

I was going to suggest that Mr. but having only 1 port like that would be hard. If you do go that route I would setup each comapny to use their port when checking messages as well, so you dont have company A using Company B ports.

O-T I aggree 100%
I've seen it done but do not recommend it.
If Nick8Noodles adds a TVS102 card and has 2 ports per company then it wouldn't be so bad.
Upgrading to a TVS 125 would be a better solution, upgrading to 2 seperate systems would probably be the best solution unless there are two companies and only one set of employees!

Thanx, MrGem, like I said two for two. Been there done that and ended up with two for two to make the customer happy and not restrict the operation of the total system.
It ain't cheap but neither are missed calls.