sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems KX-TD1232 - help question

on lines 6-7-8 when calls are made the person on the other end cannot hear them!
This happens intermittently, and at all extensions. I cannot find a problem with phone system. I had sbc come and check lines and of course we are both blaming each other!
Is there any issues you know of for this happening, or any way to test if this is phone system?
Thanks

Erock, please complete your profile.
You didn't mention he version # or how old this system is. Is it in a well ventilated area?
It is possible that the IC in the system is breaking down for these CO lines but most of the time it is in the LECs equipment or lines.
What I would do is move these lines, 6,7 &8 to positions 1 ,2 & 3 on the system. You can adjust the programming if you want but for a week or so I would just leave it. see if the problem follows the CO lines or the CO ports
Dealing with the provider can always be a problem but you have to be persistent.
A good Tech. will sweep the lines, check loop current and a few other simple tests.
To your knowledge are these pots lines?
It's possible that the LEC is using pairgain or running through a slick.
It almost sounds as though a card in the field is going bad that all of these lines are running through.
Do the swap 1st and see where the problem is and go from there.
Gem

I had switched the lines and it is still happening, only periodicly and only on outbound calls!
I forgot to get the version, but it was installed 3 years ago new!
I suppose i will call sbc in again and make sure i am there with them to go over this with them!
Anymore info?
Thanks

did the fault move with the lines ie is it now on line 1, 2, & 3
if so then the fault is with your supplier

if the fault is still on lines 6, 7, & 8
then the fault is with the line card on the system ...

I have swithed lines around on phone system co ports and teh problem is following the lines!!!!
Had a meeting with sbc today and they said they are having no trouble on the lines and it is copper all the way to Equipment!
Tested and there is no problem what so ever!!!!
They also said it was not there problem because the lines are not all on the same equipment in the c.o. so it is impossible and that it has not happened to anybody else on the cable!!!
So i guess the only thing i can do for the customer is to replace the co card in the system?!!!??? and see what happens!!
I asked sbc to change the lines that we are having problems on and they said they wont until they know its there problem!!!Typical of sbc!!!!
What to do ????


[This message has been edited by erock (edited June 24, 2005).]