sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TVA50 "missing" some calls through caller id routing

Hi I have my taw848 configured to forward all calls to the TVA50...DPT
integration. The TVA50 has caller id routing as follows: private calls go to
a custom service menu, out of area calls ring extension 601 (icd group) and
then go to vmail if not answered, and then i have a wildcard single asterisk "*"
which rings 601 and then vmail if not answered. At night, all calls go to
voicemail.

Every now and then, a call "slips through" the screen and goes to the auto
attendant prompt "please enter extension", etc. This confuses callers. The
slippage is random...i can't replicate it with successive calls.

What might be causing this? Is there a better way to accomplish our screening
goals?

The only solution i can think of is to eliminate forwarding to vps during the
day and just have everything go to vmail at night, but then private calls get
through during the day and cause problems/waste time. Thank you.

check the timer which controls how long the VM waits for CID signal.

i have it set to 0s -- could it be the way the manual is written is inverted? i.e., 0s means it doesn't wait and anything greater means it does?

Does the TD50 have Caller ID routing?

Yes, NO, Maybe?

Please let me know guys.

THANKS!!

i fixed this problem by creating a custom service and setting it it for the various times of day to mirror the caller id routing custom service-- that way if a call falls through, it hears the same prompts, although if a private call slips through, it does ring during a certain portion of the day, although at night everything goes to voicemail.

i have to say it's great to know your phones won't ring after a certain hour with the time service-- no more shutting off and forgetting to turn back on ringers the next day.

tva 50 is a great box!