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Joined: Sep 2005
Posts: 81
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Joined: Sep 2005
Posts: 81 |
have any of you experienced calls "falling through" the tva 50 auto attendant?
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Joined: Oct 2005
Posts: 1,078
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Joined: Oct 2005
Posts: 1,078 |
you mean dialing in and not getting the option you pressed?
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Joined: Sep 2005
Posts: 81
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Joined: Sep 2005
Posts: 81 |
no...dial in and then get disconnected or routed to the wrong custom service.
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Joined: Nov 2005
Posts: 12
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Posts: 12 |
Turn on SMDR for the PBX so you can see actually what number is being set to the PBX. Then check and see if you have a match in the voicemail for it.
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Joined: Sep 2005
Posts: 81
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Joined: Sep 2005
Posts: 81 |
it's connected to a taw848 dpt...what is smdr forgive the basic question thanks. the no. shouldn't match any. could an inadvertent key press cause this?
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Joined: Oct 2005
Posts: 1,078
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Joined: Oct 2005
Posts: 1,078 |
I wonder if there is a equivelent to a PUTD
utility command on the TVA?could this be
incoming cell or voip subscriber calls?
or is this calls from a regular pots pstn
line? have you duplicated the problem
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Joined: Sep 2005
Posts: 81
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Joined: Sep 2005
Posts: 81 |
cannot replicate....frustrating.
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Joined: Nov 2005
Posts: 12
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Joined: Nov 2005
Posts: 12 |
SMDR (Station Message Detail Recording). The RS232 port on the 848 is used to hook up a PC or Printer and collect all information on incoming and outgoing calls. This will allow you to see the incoming calller id (number) and examine what you get versus how the voicemail and pbx treat it. I found this very helpful when trouble shooting a similar problem. Just use a terminal emulation program on your PC like Hyperterminal and connect and RS232 cable from your PC to the 848.
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Joined: Oct 2005
Posts: 1,078
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Joined: Oct 2005
Posts: 1,078 |
are you 100 percent sure you have your custom dialing menu set up properly?are you in verizon
area by any chance?
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