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Joined: Oct 2004
Posts: 86
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OP
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Joined: Oct 2004
Posts: 86 |
How do I change the default setting for the #1 prompt? The customer wants the caller to be able to select employee's first name instead of last name. Can't seem to find the procedure to do this.
Thanks
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Joined: Jul 2004
Posts: 17
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Joined: Jul 2004
Posts: 17 |
Service Settings -> Parameters -> Name Entry -> Name Directory Mode. (first/last/both).
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Joined: Oct 2004
Posts: 86
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Joined: Oct 2004
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