sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems Panasonic KX-T61610 and Optimum Voice (VOIP) Problem

did they pitch a message to that number
listen across the line with a buttset verify they
hear the stutter then go off hook on that line
after that test on the key equipment and not hear a stutter? and this happens no matter what line port you plug that line into? wow

the only thing i can think of is by the time
the kx-t Is showing truly off hook the
stutters have already happended.have you considered wiring up a visual stutter light/callerid box?
for a visual ?

Countywide: Yes, I believe the tech guy did the things you mentioned. Regarding your suggestion that the stutter tone already occurred by the time I pick up the phone, is there a setting that controls the time lapse between me picking up an extension and the hearing of the tone? Regardless, I am waiting for guy to return to test with another box. That will tell me if the problem is something inside my box. Thanks. Jcasel

It seems that even if a card is bad it shoudn't be allCO lines.
As I recall there are 2DTMF receiver cards in that system.
One for CO lines 1,2&3 and another for 5,6&7
The puzzling part is that your saying everything else works fine so I can't see something in one of the cards going bad that would simply prevent a stutter tone from passing.
Have you tried different extensions?
I'm thinking if the data line security is set that you may not hear the stutter from the CO, not sure
but try entering intercom 740#.
You may also want to check that the power failure switch in the rear of the 616 is off
This has an effect on the DTMF receivers.
MrG

spring for the 824 the fact that you have a key system tells me that you can afford to splurge
a little bit and you wont regret

Mr. Gemini: I had tried the "740#" data security setting and that did not affect this problem. As far as the "power failure" switch being off, please excuse this dumb question, but... I looked at the rear of the unit and I didn't see any such switch. Where is it? You are not referring to the "power on" switch on the front of the unit, correct? THanks again for any suggestions. JCasel

Try dialing 79# station feature clear
Also try picking up each line manualy 81,82,83,84,85,86

The power failure switch is on the rear of the telephone itself, near where the line cord plugs in. If it was on, you wouldn't have any lights or features working on the phone, like hold and intercom.

I have to be honest here. This problem simply can't be happening with a 61610. There is absolutely NO manipulation of dial tone whatsoever and won't ever be. There's no delay when manually selecting a line. There's none of the above because the system simply lacks those capabilities. The system does not need to be replaced with an 824; there's nothing wrong with it. Stutter dial tone is something that has been around for twenty+ years on CO lines and that system was very much in production at that time.

I don't believe that the stutter dial tone is being absorbed by the phone system. If there's anything, I would suspect an alternative long distance provider's dialer that might be installed ahead of the system. (Popular in the 1980's). Remember that these things can be installed practically anywhere, so please have your service person confirm that there aren't any dialers on your lines.

Manually selecting a line on a Panasonic 61610 puts you right on the line with no treatment whatsoever. Somebody doesn't know what they are doing when they have come out there to test for you. Unfortunately, that's not uncommon these days.

I will be amazed if this is proven to be a problem with the system, but at the same time, I would like to know the outcome. Please keep us posted as to the progress.

spoken by a man who KNOWS phone systems.....

I think this will be the final posting on this no stuttering tone. I had my third Panasonic tech guy come today. All of them have had the same reaction as have the other posts on this topic: No idea how this could possibly happen. Today's tech guy says that since the stutter tone that I am suppose to hear only lasts 1-2 seconds, and then goes into a normal tone, by the time it goes into the box and gets to my extension, the stutter has already happened. Sort of makes sense. If this is what is happening, then this problem will persist even with an upgraded box. Only alternatives are to live with this annoyance, or don't use the voice mail system and go back to separate answering machines. Anyway, thank you to all who posted. JCasel

jcasel if that is the problem contact your voicemail vendor and see if they can delay or lengthen the stutter tone.