|
|
Joined: Jan 2004
Posts: 91
Member
|
Member
Joined: Jan 2004
Posts: 91 |
Did a service call today and found a system that had a couple of issues. The line keys on the phone were not all working... got that resolved by reprogramming the keys... they also would not ring when there was an incoming CO call. It would flash the key light, but not ring. Also solved that by making sure that the trunk was assigned to ring in Day1, Day2 and Night modes.
The problem that remains unresolved is that even though the line keys are ringing when an incoming CO call rings in, but it rings once and forwards to the AA. I have checked all of the timers related to call forward on no answer, etc... and they are all set for 30 seconds or more... but still, one quick ring and the AA picks up.
The VM is an outboard Aleen vmail box. No docs or info on this box.
:shrug:
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Jun 2005
Posts: 370
Member
|
Member
Joined: Jun 2005
Posts: 370 |
Sorry don't really do much with the DBS line. Not that it will help but here is Aleen's website. https://www.aleentech.com/index.asp
Do the job right the first time.
|
|
|
|
Joined: May 2003
Posts: 2,924
Member
|
Member
Joined: May 2003
Posts: 2,924 |
Look under FF5 extension hunt groups. Hunt group for VM would be Pilot Hunt Group. Check Hunt Group Delayed Answer Timer. That key sequence is for DBS, may be diff for HD. Check Manual.
|
|
|
|
Joined: Mar 2004
Posts: 212
Member
|
Member
Joined: Mar 2004
Posts: 212 |
is that outboard unit on an analog port? sounds like you need to figuir out how to make those extensions to delay ring or not ring at all
|
|
|
Forums84
Topics94,494
Posts639,872
Members49,836
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
216
guests, and
30
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|