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Joined: May 2006
Posts: 15
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Joined: May 2006
Posts: 15 |
HELLO, WE HAVE A CLIENT WITH AN 816 WITH 170 EXT PORT UPGRADE. WE HAVE THE PROGRAMMING MANUAL. IT HAS BEEN A LONG TIME SINCE WE MESSED WITH AN 816. WE HAVE SEVERAL ISSUES: some ext can not dial out on line 3. it is assigned in 400. we cannot access co3 from either 83 or programming a flex button. also some ext cannot dial out and we can not find the location for programming, I am assuming that is station specific. Just wonderin what you all thought. the 170 has been installed for some time and worked ok. The client has moved ext/offices and now we need to reprogram the features. We would like not to default the KSU. Thanks for your wrcrossley@gmail.com time
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Joined: Oct 2001
Posts: 4,043
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Joined: Oct 2001
Posts: 4,043 |
You need to check the outgoing assignments for the extensions or ports in question.
System Program fields 605 day and 606 night.
MrG
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Joined: Oct 2005
Posts: 1,078
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Joined: Oct 2005
Posts: 1,078 |
day and night outgoing assignments for those ext.
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Joined: May 2006
Posts: 15
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Joined: May 2006
Posts: 15 |
ok we did. don't know what's going on. also it does look like some ext can not dial out and have no page function. any ideas? thanks for your time
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Joined: Oct 2005
Posts: 1,078
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Joined: Oct 2005
Posts: 1,078 |
are you all in one class of service? are all exts in the same group?
do you have trs set up? you may want to ck that also
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Joined: May 2006
Posts: 15
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Joined: May 2006
Posts: 15 |
sorry, cos, we looked at that. I believe are set up as cos1. what's trs ?
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Joined: Oct 2005
Posts: 1,078
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Joined: Oct 2005
Posts: 1,078 |
toll resriction that would stop you from dialing
out also a 790# on the problem exts can help
sometimes .btw what slot is the 170 in upper or lower?
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Joined: May 2006
Posts: 15
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Joined: May 2006
Posts: 15 |
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Joined: Oct 2001
Posts: 4,043
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Joined: Oct 2001
Posts: 4,043 |
You can put the card in either slot as long as it's properly assigned in field 109.
If the assignment is changed you should reset the system.
Your sure those stations in question are not locked
Your sure your checking the right ports in programming? are you using flexable numbering?
MrG
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Joined: May 2006
Posts: 15
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Joined: May 2006
Posts: 15 |
flexable numbering? I am using defaults. 101, is port 01 and so forth. ok how do we know if the stations are locked? It has been almost 4+ years since I messed with the 816
thanks
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