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Joined: Oct 2006
Posts: 17
Member
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Member
Joined: Oct 2006
Posts: 17 |
Client has a 1232 double cabinet with the CMS software for ACD, Call queuing etc.
We were fine till we had to setup a new group in the CMS software for another call queue. The first queue is Customer service , and the New queue is New Callers. Calls from New Caller Group overflow to the customer service queue when full. The problem is that
the CMS software records all overflow calls as Customer Service calls, in the Call log.
Is there a way to find out how many calls to the New Callers Queue overflowed to the Customer Service queue? This sounds a bit complicating , but if anybody has worked with the Panasonic CMS software and setup more than 1 group please get in touch with me. Thanks.
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