atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems KXT-824 system delayed CO pickup

1st time post thanks for the wealth of information.I have a 824 system with 77 series phones and talking cid that on an incoming
co call once picked up does not connect for
aprox 1 to 1 1/2 seconds. The delay is driving my client crazy. She does not like saying hello twice. Panasonic said it is in the operating spec. of a hybryd system.

Thanks Chris

so one would think they'd come up with
patch for a global issue like that or
at least come out with new software
is this a new install or is this a first
generation 824?

this is a new install with the latest software,
I plan to switch the main unit to see if the solves the problem or it persists. what surprises me all others have been non events
with cable provided lines,phone comp. lines even
60 year old wiring.

chris

never heard of it.
What exactly is the problem?

he says that when you answer the call
that the talkpath has a 2 second delay
and they are saying hello twice before the
outside party respondes

don't do much of the 824's but have heard
about this somewhere.


back to problem is there voicemail on this 824
does it answer first and then the auto attendat
transfers calls or are you on normal flexible
ringing assignments?

SNC, I would have to agree.
It does sound as though the prompt "you have a call"
has been turned off but the transfer mode was not set to FXA.
If there's no A/A involved then we have to go back to the drawing board.
MrG

Must be witn the AA.
Never had a prob like that otherwise.
But anything is possible.
Sounds like MR G's suggestion.

Sorry guys no voice mail. Standard 824
with cid card and doorphone card. no installed or outboard Pana voicemail. On a incoming call
when client goes off hook there is a delay up to 1 and half to 2 seconds before the path is connected. Only on CO's not door or intercom path's

Must be a bad unit. None I have worked with function that way.
And that is not the spec of a Hybrid. You must have gotten the janitor at Pan TS.
Any phone , slt, system hybrid or digital or 1a2 for
that matter should answer and connect as soon as you press the button or Lift Handset if using RLP.
Are co lines set to normal?
Have CID on or off?
Also could be the outside line, tried with other phones, butset?
Are you saying it only happens on the Talking CID phone?
If so Does it continue with Talking CID turned off?
Default system and try again?

co set to normal.
cid removed card reset system.
did check incoming co's with buttset and trusty
van hammer phone. have defaulted system as well.
i am waiting on a new 824 unit and plan to swap and reprogram. i did have 624 do this years ago
but never 308,616,816,1232,100,200.maybe you are correct janitor pulling my leg.