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Joined: Jun 2006
Posts: 123
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Joined: Jun 2006
Posts: 123 |
I have just taken a very weired account.Some other company installed a KXTDA100 left it pretty much default and skipped town.The customer called my company for help and I'm doing my best.The system seems very user friendly and cool! Is there a admin software to log in with a laptop.Seems that would be a heck of alot easier.I have software for the voicemail but the last vendor did not leave it for the PBX! Thanks Jayman
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Joined: Jul 2006
Posts: 2,765 Likes: 22
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Not to be mean, but the TDA is a dealer certified product. I would guess that if you called Panasonic you might be able to go the the April certification class in Elgin, IL.
Carl
This model is end of life
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Joined: Dec 2005
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RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
I wonder sometimes, 'the installer skipped town', how many times is it a choice thing by the new owner. Super deal, support after initial install, only by the hour via remote, what's your credit card number? Wiring/hands-on subcontracted out, pre-paid based on hi-estimate. "The lowest price isn't necessarily the best price!" John C
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Jun 2006
Posts: 123
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Hey! easy guys ,no I am not a panasonic dealer,I am a tech just trying fix a fatal screw up and help a customer who got snowballed!!!No I don't want to learn another system the hard way but I guess I'm gonna have to.Any help would be appreciated. Thanks Jayman
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Joined: Dec 2005
Posts: 222
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No one will help you. You need to get certified or tell your client to call a certicied dealer. He can go to panasonic.com and enter the zip code to find a delaer. Propriety sofeware is needed to progran this system. Panasonic has very strict rules on this new product.
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Joined: May 2003
Posts: 2,924
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Installer skipped can also be code for "We did not pay the last vendor".
I don't believe a TDA dealer "skipped town".
There is something else going on here.
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Joined: Jun 2006
Posts: 123
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They called us a day after the cut-over, apparently the vendor had them down for a long period of time,could not figure out the programming(probably not a dealer either)and did not set up the voicemail,so the customer payed the guy for what he did get finished and told him he could go!Good news I did get the voicemail up and going and I have figured out most of the programming over the phone.I wasnt going to tell a customer I wasnt even going to try!!
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Joined: May 2003
Posts: 2,924
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Bootleg internet deal!
Long as you get paid, I don't blame you.
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Joined: Oct 2005
Posts: 1,078
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Originally posted by jayman:
They called us a day after the cut-over, apparently the vendor had them down for a long period of time,could not figure out the programming(probably not a dealer either)and did not set up the voicemail,so the customer payed the guy for what he did get finished and told him he could go!Good news I did get the voicemail up and going and I have figured out most of the programming over the phone.I wasnt going to tell a customer I wasnt even going to try!! if the original installer was not a dealer it would not even be functional now......
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Joined: Jul 2006
Posts: 2,765 Likes: 22
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Admin
Joined: Jul 2006
Posts: 2,765 Likes: 22 |
Not necessarily. I have a couple of original 1.0's without a flash id. I can upgrade it without registering it.
I guess if I got one of those calls, I'd first try to determing who installed it and why they left.
This model is end of life
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