atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems ICD Group Cal Routing

I don't think it has to be deleted, because now you are telling that ICD Group to go directly to the desired user's mailbox so it should never go to the ICD Mailbox. But I don't think it would hurt to delete it.

If you are setting up this scenario from scratch like Toby is, you wouldn't create it in the first place though.

I tested this setup yesterday once the PRI was working. It did not work. I am still going to the auto attendant greeting that is setup for custom service menu #1. I did not have any time to troubleshoot the problem to make sure I did everything correctly. I will do that on Monday. Is there any small details I need to know when setting up the VM trunk's in either the VM or PBX? Anything that could stop this from working correctly?

I'm assuming that custom service #1 is the main greeting for the company.

If you did not change the VM Trunk Group number for your DID (5555) in the TDA 200's DID Tables then by default it is in VM Trunk Group 1, which will most likely end up in custom service 1.

What custom service are you setting up as DAY CONTROL for DID 5555 to end up in?

Also, are you sure the DID's are set up right? Is 5555 ringing your desired ICD group?

Here is the setup:

All DID's ring VM trunk group #1. These will go to specific phones and then to the corrosponding VM box or to the main greeting which is CS Menu #1. CS Menu's 2, 3 and 4 are night, lunch and break.

The DID which rings an ICD group is in VM trunk group #2 and the Day control CS Menu is 5. The Day Control CS Menu is set to transfer to the mailbox we want the ICD Group to go to. The DID does ring the ICD group correctly it just ends up at the CS Menu #1 greeting. The only thing I still have not checked to confirm is the VM setup. I thought I had the VM Trunks setup correctly to go to the Day Control CS #5 but I have to confirm that. Is there any thing special about setting up VM trunks in the VM programming that I could be missing?

Let me know if you need any more details.

So if the DID is in VM Trunk Group 2, you have to make sure you set up trunk 2 in the TVA voicemail.


In Port/Trunk settings in the vmail, you have to point trunk 2 to a unique service group, and point that service group to custom service 5.

By default trunks 1-64 in the VM all go to service group 1 which I'm sure goes to custom service 1.

I got it working today. Thanks for the help. I ad to call tech support and there was one thing that I missed that stopped it from working.

Under Group, VM(DPT) Group, System Settings, you have to make sure Intercept to Mailbox is DISABLED. As soon as I changed this it worked perfectly.

Thanks again for the help.

I don't recall changing that setting, but if you got it working that's great...

So OBT, I guess that's one more step necessary to make this work...