|
|
|
|
Joined: Jan 2007
Posts: 123
Member
|
|
Member
Joined: Jan 2007
Posts: 123 |
Guys, I've got a customer with a 1232 and they are complaining that 2 extensions when busy, dont go to voicemail. Apparently they go to voicemail on no answer, but not on busy/no answer. what can i check on the system to make sure that i enabled it properly ?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Oct 2005
Posts: 1,078
Member
|
|
Member
Joined: Oct 2005
Posts: 1,078 |
do an intercom 71 05 165 from problem extentions
|
|
|
|
|
Joined: May 2003
Posts: 2,924
Member
|
|
Member
Joined: May 2003
Posts: 2,924 |
If you are speaking of an intercom call to a phone that is CF NA to VM, when called you will get a busy signal, nothing will happen till you Press 1 or the BSS softkey, then the phone will ring and follow the
NA timer to VM. A transferred call to the same ext should follow without any action.
There are 2 types of Call Forward:
Call Forward No Answer for those who wish to receive new calls while they are on another call, these users should activate Call Waiting and set Call Waiting Tone #2.
Call Forward Busy/No Answer is for those users who do not wish to receive a new call while they are on another call.
A side effect on KXTD systems is that intercom callers to a CF NA phone must take action to get to V Mail. (and if Call Waiting is not turned on they can do nothing) Of course it would be much faster to hit the Voice Mail button and enter #6(ext) then press 2 instead of waiting for the ring to be answered by V Mail. On TDA system you can make Call Waiting automatic.
|
|
|
|
Forums84
Topics94,512
Posts639,934
Members49,844
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
|
|
