|
|
Joined: Jul 2007
Posts: 10
Member
|
OP
Member
Joined: Jul 2007
Posts: 10 |
Recently started supporting the ta824 5 CO and 16 ext. The customer wants to answer a incoming call and transfer it to a cellphone if need be. I have went into programming the call transfer to outside c.o. is enabled, trs an cos seem to be correct.
When you answer the call hit transf. you hear a tone and when you go to dial the outside number you dial two digits and it says not valid. If you hit the number 9 it picks up ext 8 which has no CO attached. Anyone with a pointer for a newb or know where I have went wrong?
Thanks in advance for your help
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Oct 2001
Posts: 4,043
Member
|
|
Member
Joined: Oct 2001
Posts: 4,043 |
66Bloc,  You need to go into field 400 and disable the CO lines that are not in use. I believe you should also be able to press transfer, press a CO line and dial the number and hang up although I'm not sure. I do know if you disable the non used CO lines you can press 9 after the transfer button and dial out. MrG
|
|
|
|
|
Joined: Oct 2005
Posts: 1,078
Member
|
|
Member
Joined: Oct 2005
Posts: 1,078 |
set up a dummy analog ext and forward it to
the cell phone with maint console and then transfer to that dummy
ext as required
|
|
|
|
|
Joined: Oct 2005
Posts: 1,078
Member
|
|
Member
Joined: Oct 2005
Posts: 1,078 |
Originally posted by MrGemini: 66Bloc,
You need to go into field 400 and disable the CO lines that are not in use.
I believe you should also be able to press transfer, press a CO line and dial the number and hang up although I'm not sure.
I do know if you disable the non used CO lines you can press 9 after the transfer button and dial out.
MrG you may have to announce to call befor hanging up see page 64 of OM
|
|
|
|
|
Joined: Oct 2001
Posts: 4,043
Member
|
|
Member
Joined: Oct 2001
Posts: 4,043 |
County, he will still have to disable the unused CO lines or at least should.
"you may have to announce the call before hanging up"
that's only if they want a supervised transfer.
It was already determined by the attendant hat the call should be transferd so why announce it?
MrG
|
|
|
|
|
Joined: Oct 2005
Posts: 1,078
Member
|
|
Member
Joined: Oct 2005
Posts: 1,078 |
that is a given or zap those buttons its
not like there is an abundance!
|
|
|
|
|
Joined: Oct 2005
Posts: 1,078
Member
|
|
Member
Joined: Oct 2005
Posts: 1,078 |
Originally posted by MrGemini:
County, he will still have to disable the unused CO lines or at least should.
"you may have to announce the call before hanging up"
that's only if they want a supervised transfer.
It was already determined by the attendant hat the call should be transferd so why announce it?
MrG just quoting the book ! I don't really do the 824 so I can't test
|
|
|
|
|
Joined: Dec 2004
Posts: 5,722
Member
|
|
Member
Joined: Dec 2004
Posts: 5,722 |
I set this up all the time, yes, Mr. G said it all. Make sure you have the outside of system call transfer allowed.
Ken
---------
|
|
|
|
|
Joined: Jul 2007
Posts: 10
Member
|
|
OP
Member
Joined: Jul 2007
Posts: 10 |
|
|
|
|
|
Joined: Oct 2001
Posts: 4,043
Member
|
|
Member
Joined: Oct 2001
Posts: 4,043 |
It took you a month to get it going!  :rofl: (only kidding, glad to see all is well) MrG
|
|
|
|
Forums84
Topics94,293
Posts638,827
Members49,768
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (nfcphoneman),
95
guests, and
227
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
