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Joined: Apr 2007
Posts: 38
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Joined: Apr 2007
Posts: 38 |
We were hired by a local company to work on one of his clients phone system. The system was down. This was a Comdial FX2 system. There was lights on the backplane, but the lights on the CPU/Services card were red. No "heart beat" on any other cards. Tech support and I concluded it was either Services card or CPU. We had a services card in stock but not an expanded CPU. Swapped out Services card, no luck. Advised customer that we would have to order a new CPU for X amount. They said ok. Ordered part to be overnighted for saturday. Tech support did not mention that the keycodes would not work for the new system and that we would have to pay another 500 to activate it.
This is were it got ugly.
So now the company that hired us says we have to eat this money because we should have known about the keycodes.
We decided to take in a 96 port CPU to get them up and running in the meantime in order to figure this all out. Well once we installed the card, still down. swap out cabinets, it is the cabinet that is bad after all. Along with a PRI card.
Give them option of order new or used, they decide used. install new cabinet, and PRI card, bing bang boom all is good.
Now the original company that hired us (we had words during this whole process, not good ones) Wants the warranty from the company we purchased the material from in his name. (I assume so he can find a new vendor, which is fine by us.)
I have not spoken to the equipment vendor to see if they would honor this or not.
Any advice on how I should handle all this?
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Joined: Sep 2005
Posts: 9,289 Likes: 15
Admin
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Admin
Joined: Sep 2005
Posts: 9,289 Likes: 15 |
Let them have it, customer like that you would be better off not having to warranty it yourself If something else goes wrong then you will be in the clear to charge them again
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Joined: Jul 2003
Posts: 6,768
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Member
Joined: Jul 2003
Posts: 6,768 |
What Merrit said, run as fast as you can!
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
I agree with Merritt. Only, another example of what happens when you accept sub-contracts. If it was my choice, my employer would not accept sub jobs. But, overall we make money, so what can I say. John C.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Jun 2007
Posts: 2,106
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Joined: Jun 2007
Posts: 2,106 |
Just realize the fact that no matter what you do now, you will not make this customer happy. And I agree with the others, unload him. Let him come back once he has realized you knew what you were doing. Then charge more.
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Joined: Sep 2006
Posts: 530
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Joined: Sep 2006
Posts: 530 |
Get rid of them as long as you got your money. This will be a never ending saga
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Joined: Dec 2004
Posts: 5,722
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Joined: Dec 2004
Posts: 5,722 |
I, too, would run, NOT WALK, away from this mess.
NO SUB WORK means less headaches and there you are.
Chalk this up to experience and move on.
Ken
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Joined: Apr 2004
Posts: 4,991
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Member
Joined: Apr 2004
Posts: 4,991 |
Run like the wind ,It will only get worse .
Agree with all above.
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
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Joined: Jul 2007
Posts: 8
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Joined: Jul 2007
Posts: 8 |
yeah run bro those kind of ppl always want the job done for free
Charles Cerminara
Director of instalation and selling departement
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