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Should a dedicated fax line bypass the KSU altogether or is it OK to wire it as an extension via the KSU and have the option of using the line as a voice rollover for other extensions?
Thanks for any advice.
Hal
"I prefer a warmer climate"
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It is fine to have going through system and use the line for out going calls and have the incoming line go to the fax. If you want it to be a rollover line on incoming call, you will have to get a disa/fax detect card. If the fax is a busy one it is better left as dedicated line, but with e-mail now, faxs are hardly used.
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also if you do make calls on the line you'll have others ringing you back off caller id.
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"if you do make calls on the line you'll have others ringing you back off caller id"
I had not thought of that.
Thanks,
Hal
"I prefer a warmer climate"
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We put the fax on the 824 and turn on the DISA card for that line. A fax with a CNG tone goes directly to the fax machine, and we put an OGM on the card to dial 3 for fax and 1/0 to reach the regular phones.
A single port DISA/OGM card is included in the system.
Carl
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yes that works nicely but if i was going to do it your way i'dd block the outgoing caller id on that line so as not to get a lot of busies.
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I am having trouble with the fax line.
I have assigned extension 8 to the fax. Assigned CO 3 for incoming calls and outgoing calls for extension 8. Unchecked CO line options 4-8 for the system.
I get a busy signal after dialing the second number on an outgoing fax.
I am not dialing 9 on outgoing faxes. (Is that the problem?) We are not dialing 9 on any outgoing calls from any extensions. Everything else is working fine.
Thanks,
Hal
"I prefer a warmer climate"
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You can't use outgoing line preference on a single line set in an 824. You can use pickup dialing and, this is just a guess, you will have to do the following:
Go to 203 and change the timing to 1 second (ctrl-F 203 gets you there from the tool). Go to 2.2 page 3 click set at ext 108 and insert 9 as the number to be dialed.
Your outbound faxes may have to start with a pause, since you can't insert a comma in the number string in the 824. I'll let you test that and let us know.
Carl
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Thanks for the suggestion, Carl.
I tried just dialing 9 for outgoing faxes and that works just fine so I think I will stop there for now.
I found this over at AbleComm:
"You can program a single-line phone, fax or modem to automatically grab an outside line, instead of intercom. Use pickup dialing ("hot line dialing" -- section 1.3.50 in the operating menu. You can program a 9 to use the first available line, or 81 for line 1, 82 for line 2, etc."
That sounds like what I was looking for.
It would seem to me that 99% of purchasers of the 824 system would have a fax or two connected. I can't imagine that implementation would be too mysterious.
Thanks again for the suggestion,
Hal
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