sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems hacking the tvs100??

has anybody ever heard of a TVS 100 being hacked?? I have a customer who got a call from his XO rep and said his VM was hacked because someone was calling into the VM and doing external call transfer and making alot of international calls..this is the first I have ever heard of this...any help would be greatly appreciated

If you haven't heard tales you haven't been
around the tvs product enough .Rule of thumb at least on the tvs since there is no lan connection is unless the customer begs me the voice mail ports never are allowed outdialing privileges.On a small keysystem it's a giant resource hog ,whats wrong with dialing in once or twice a day or calling in on backdoor line once or
twice a day.To check for pitched messages.

they are set up with auto attendant so there is no way for me to monitor the calls that come in.. they are not on the network, someone is dialing in and i guess knows the passwords to the admin mailbox or some mailbox and they are transfering out to make international calls

theres something else I never use or refer to
it as the auto attendant. I never use that
auto attendant function .I only use Custom dialing menu's and if you deny outgoing line access to all voice mail ports on the KX-TD that the voicemail is on theres no way they can do what you describe and you also turn off outdialing in tvs class of service settings.

ok,thanks....

figured it out, they built two mailboxes and had them constantly call a international number

the sniper is back or one of his cousins.....

That happened to one of our customers about two years ago, in fact I actually posted here about it. Panasonic systems are widely popular world-wide and easy targets for hackers. They auto dial numbers and hit the typical Panasonic default codes and get in with the basics.

I learned the hard way it's imperative that you assign passwords to both the administrator's and programmer's mailboxes. If you don't, you are asking for trouble.

it happened again... I changed the passwords and deleted the mailboxes but I got a call from the customer this weekend..any suggestions?? customer insist's on having auto attendant..

shut off outgoing line access
on the ports that the tvs are on untill
you learn the system better and what the heck is going on