atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems Kx-TVA50 Issues

Ok, yeah... I've not messed with that. Only used the maintenance console on the TVA.

Ok, I went looking. I guess this requires an authorized dealer probably since they are the only ones with the software to access the TDA.

I assume you'd need access to that as well if you are adding new phone lines.

Another quick question, maybe someone can answer for me. Do you set the Directory name from the phone? Let me elaborate. Customer X calls and chooses to look Employee Z up in the directory. CX enters the first three of the last name, and it hits the right extension but the name announced is former employee Y.

That's in the voice mail. Admin mail box 999.
Or maint console under mailboxes.
Also make sure employee deletes all old greetings or records over them. Result could be: right name, transfer, box plays after hours or busy message of former mailbox owner. Each mailbox can have 3 grt.
Like I said, this is a complicated system with your setup. You need a Pro to set it up properly. Then you can take over, just make changes judiciously
and check function after making changes.

So, can you set the announced name from the phone?

Also, I have installed KX-TVA50 Maintenance Console, does that also connect to the KX-TDA or is it completely different software?

I HOPE my boss really doesn't expect me to run new lines, etc. I'm a PC tech, software and hardware.

TDA console is Dealer only.
Yes you can use box 999 if enabled in maint console security Tab.