sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems This line is busy, to continue to hold press 1 otherwise press 2

TVA50 on KX824

When a caller choose option 1 from the custom menu, and the extension is busy, the caller gets' This line is busy, to continue to hold press 1 otherwise press 2. How can i change this to:

You are caller number ..., please hold.
(without having the caller press 1, 2 etc) or asking the caller for 'what would you like to do'

In one of the settings, Call Queuing Announcement Mode
is on, but still the caller gets "if you would like to hold etc''

How can this be programmed?

Someone can correct me if i'm wrong but you don't get call queuing options while you are in a custom dialing menu only if you are in the auto attendant if you have option 1 defined as transfer to an ext thats exactly what it will do....

press 1 goes to extension 100.

on the 824, ext 100 is in circular group, so if not picked up it goes to 101.

reread my post !! then that is exactly what the tvs is going to do !

In custom Menu, you only have the options for:
1. Mbx
2. Ext
3. Operator
4. Tr to Out
5. Exit
6. Pr Menu
7. Cust. Menu

Thats why i have set to 2.

How do you setup call queuing when the caller choose option 1?

There are no options with regard to announcements about other callers in queue. That is an ACD/UCD function. The only way to alleviate this issue is to change the transfer mode to "blind" or "unsupervised" and forward all stations in the system to voice mail upon no answer, upon busy or both.

you would have to set a port/trunk service to auto attendant then you are not in custom dialing menu
I know were you are going with this and the tvs does't not stack/sequence calls very well and if you have a load of lines more then 2 its a resource hog on a little 2 port tva 50. The way I do it ( I haven't done an 824 since 02 ) I use TDA 50g and OGM card disa and you get a true call queue .....and the tva voicemail catches calls with custom dialing menus if necessary...

Ed,
When the caller press 1, how can i send this to a "group". The group has 10 persons, and when all are busy the caller hears' please hold for the next available repr" instead of voicemail?

Ed there are actually some basic call queuing features in the auto attendant but how the heck would you get them there from a cdm without doing a vm port to vm port transfer....

If you had an extra port and ext available you in theory could add that extra ext to your circular hunt group connect it to a CO port and set port service on that port to auto attendant service.....