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Joined: Nov 2002
Posts: 131
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Member
Joined: Nov 2002
Posts: 131 |
Went on a service call at a pizza place that used to have a Merlin Plus Now they have a Panasonic TDA 50 . After they cleared up some power problems ,no phones. All phones are dead . Ksu has light on run ,no alarms. I plugged phone into KSU but nothing.
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Joined: Jan 2007
Posts: 2,125 Likes: 4
Admin
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Admin
Joined: Jan 2007
Posts: 2,125 Likes: 4 |
Are you using a cable with 4 cores to plug in to system and what phone are you using
Have you the maintenance software
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Aug 2009
Posts: 1,118
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Member
Joined: Aug 2009
Posts: 1,118 |
check the power supply...
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
"After they cleared up some power problems ,no phones. All phones are dead ." ------------------------------------------------------------------------------------------------------ What kxtvet said. Did they happen to say something like' "We lost 1 leg of our 3-phase", or, "We had a nuetral/ground problem"? NOT good things to here! 
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Nov 2002
Posts: 131
Member
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Member
Joined: Nov 2002
Posts: 131 |
I dont Have any software for it . I plugged in a KXT7630 to the back of the KSU, no dialtone, no screen, no nothing.
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Joined: Jul 2006
Posts: 2,761 Likes: 22
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Admin
Joined: Jul 2006
Posts: 2,761 Likes: 22 |
Whoops, time to call a dealer. He may have a spare power supply/system and will have the software to read the box. Without an ALARM light, which you will have because the power failed, I'm guessing it's not loading.
You could take a chance and press the reset button underneath the SD card, since it clearly is already broken, but after that, get to the dealer.
Carl
This model is end of life
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