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Joined: Feb 2005
Posts: 56
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Member
Joined: Feb 2005
Posts: 56 |
In the TVA50, I established 2 greetings....custom service 1 for day greeting and custom service 2 for night greeting.
I programmed custom service 1 to answer in day, lunch, and break mode. I programmed custom service 2 to answer in night mode.
Then I made a test call into the system while in day mode and the custom service 2 greeting (night) answered. I put the system in night mode (thinking that perhaps the day greeting would pick up) and again the custom service 2 (night) answered.
I then set day, lunch, break, and night to custom service 1 and when I tested it, custom service 1 (day) answered ... yeah!
Once I knew that calls would route to custom service 1, I put custom service 2 back for nights and made another test call (while in day mode) and custom service 2 (night) answered. I then made a new custom service 5 and used that for night. When I made a test csll, custom service 5 answered.
Can anyone give input as to what may be going on here?
All ideas and suggestions are welcome! Thanks....
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Joined: Feb 2009
Posts: 35
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Joined: Feb 2009
Posts: 35 |
Your service mode in the TVA is either set to "manual night" or "automatic". I think you want "pbx control"
WI
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Joined: Feb 2005
Posts: 56
Member
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Member
Joined: Feb 2005
Posts: 56 |
Gee whiz....you are so right....didn't check that, but I will....thanks!
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