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Joined: Sep 2010
Posts: 13
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Joined: Sep 2010
Posts: 13 |
My client has a TDA100 / TVA50 off of a T1 and has been having a couple of odd issues.
1. Occasionally, when a caller makes a choice from a custom service, it will either ignore the choice or repeat the prompt. Panasonic said to increase the volume on the card and talk to my provider. I did both and it improved, but it is not 100%.
2. When an extension is set to forward all line calls, there is a very loud squealing when the call is forwarded. It isn't a fax or modem.
Any help with these two issues would be much appreciated!
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Joined: Sep 2010
Posts: 13
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Joined: Sep 2010
Posts: 13 |
Update- The squealing was somehow caused by one of the ports on the CO card being out of service.
I'm still having sporadic issues with callers not being able to navigate the voice mail prompts. Any ideas?
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Joined: Aug 2009
Posts: 1,118
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Joined: Aug 2009
Posts: 1,118 |
is this with cell phones calling in?
just curious who is your t1 provider?
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Joined: Sep 2010
Posts: 13
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Joined: Sep 2010
Posts: 13 |
Yes, it is with phones calling in. We are with Paetec.
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Joined: Aug 2009
Posts: 1,118
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Joined: Aug 2009
Posts: 1,118 |
are these users calling in and using speaker
instead of ear piece?
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Panasonic, like most other AA/VMs sometimes have problems with tones sent from speakerphones (background noise), and cell phones (poor audio, what a surprise!).
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Aug 2009
Posts: 1,118
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Joined: Aug 2009
Posts: 1,118 |
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Joined: May 2003
Posts: 2,924
Member
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Joined: May 2003
Posts: 2,924 |
Voicemail have latest SW and all patches?
There are numerous audio tweaking options on the cards in this system.
Check Loop Current.
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Joined: May 2003
Posts: 2,924
Member
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Member
Joined: May 2003
Posts: 2,924 |
Voicemail have latest SW and all patches?
There are numerous audio tweaking options on the cards in this system.
Check Loop Current.
Ummmm. That golden liquid from the Sewers Of LaTrobe!!!!!
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Joined: Sep 2010
Posts: 13
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Posts: 13 |
The TDA50 is at 2.61. I don't remember ever seeing patches for it.
The incoming line level on the LCOT8 is +9db
The loop current is 33ma.
Also, these COs are dynamic VOIP lines through Paetec.
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