sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TVA50/824 Config Query

Hi peeps,

I'm considering changing the way our TVA50 handles calls and need to throw out a logic question to anyone in the know:

If the TVA50 AA answers all calls (day/night etc.) but in day mode, pipe the call direct to an extension, if not answered, can it go to a day custom service?

If AA is answering but initially sending to an extension, does CID pipe through properly?

Thanks!

You can have the TVA pick up on a delay but its only 15 secs if you use disa intercept and then
to TVA you have a more flexible timers...

Hmm...thanks for the info.

Does the TVA have longer adjustable FWD/NA timers then 20 seconds on the 824?

you are not on the fwd/bna timer at all l
you are on the delayed day ringing of a ext 107
and that total is 15secs

I think I'm trying to make things more complicated then they need to be in my mind;

What I'm trying to ask is can the TVA in AA mode be set to play a company greeting, then transfer to an extension without the caller having to press a key?

This would help me if the TVA can control longer FWD to VM NA then the 20 seconds the 824 can be set to... if you follow... I'd still need call waiting beeps to be working.

I may be getting closer:

Use 'Date Control' on the TVA

Refining it:

4 port TVA / 3 CO's hunting

Using TVA day control - all days forward to extension 100. Caller greeting with 'Welcome blah blah - -please hold) Extended pickup timer on the TVA to 30 seconds. Turned off FWDs on 824 (don't need flashing FWD lights or internal voicemail).

Now have 30 second fwds with an 824!!!

Happy bunny

If that suits your needs? sounds wacky to me What happens when you ring ext 107/115 from intercom does the voicemail pick up right away or does it it take a half a minute to answer during the day ?Are you telling me you are not using or no one has voicemail boxes?why didn't you use disa in that case ?

Calling 107 answers immediately.
The TVA 30 second pickup timer I changed from 20 seconds (per extension - I changed extension 100 values) is purely for calls through the TVA (ie. all CO calls)
We have 1 primary vm box (ext 100) and other vm boxes for our Inn suites.

This is the config for day and night: