sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems Swinging Lines From Verizon to Time Warner BC

This is a little off Panasonic topic but thought i'd share .I had a very hostile TDA client today booked me to move the 5 voice,3 fax and CC and Data line all Verizon Biz pots lines over to Time Warner Biz Class . The Techie shows up and installs an Arris 512 unit and puts up a connecterized RJ21X and marks it properly and he announces that I am fit to go(I figuire the port was accomplished and VZE is dead) and I say cool beans so I start plucking cross connects off one by one and get the 5 voice lines real quick onto the TW block and customer comes down and starts screaming at me that I cut off his call and I say I don't know how that is possible because I am watching my test 7636 that is sitting on the battery backup and there were no lines lit on it the whole time I made the swap .......! (I am thinking that when the actual porting was accomplished he may have got bounced off but at this point I didn't care) So there are 3 fax machines in this place so I go to the first one and I lift the hand set and I am surprised to find that I have dialtone I anacked the line and then I ran down stairs and sure enough I come to realize that somehow I had dual service from the 2 carriers (I'll stop here!!)

My question is can I expect that every time warner
swap I do in the future will have an overlap like this or was this a fluke of nature?

duplicate post

I would think you have dual dial tone but the numbers will swap , as long as your moving cross connect what difference should it make?

Well the sales guy actually told the client that the cut (all numbers were ported)would be seamless.I kinda giggled when I heard that one but I had no Idea that both would be active when they turned up the 512 if that was the case I could have come in after hours and would not have people screaming at me !!

Just remember the "hostility" when you are invoicing them. If they want to be disrespectful..Hit them in the checkbook. I find that it works well. I don't have time for a*#holes.

Don't worry about that A P I sent off the bill 2 hrs ago!! I have been sick now for 2 years and still on the mend so the boss hardly gets out on tip and ring stuff anymore so they will pay premium for my services and annoying me!!

I don't know how it's done in the east , out here on the left coast , that is the way they do it , and the tech's from the cable company are not always the brightest light bulbs in the bunch and not to be trusted to explain the dozen layers in the cutover process .
as i told my students when i was teaching , dont't trust anybody starting with yourself , double check before you leap ! things may have changed or not

I've often seen here that the same number can be identified from both the existing and new lines, but only incoming calling is affected.

In order to minimize confusion, most of the CLECs here will give their new lines completely new numbers in some stupid unheard-of area code so that we can identify them during the transition and put the jumpers in their correct places.

They have their porting assignments in their switch set to forward the existing numbers to the new ones immediately upon completion of porting.

After this occurs, they remove the forwarding when they receive confirmation that they have possession of the physical numbers. They then eliminate the stupid numbers and replace them with the real ones.

Man, that makes things SO much more pleasant. Then again, I am only speaking of the CLECs that we work with here. I'm sure that things vary in different territories.

It was not the case here 9 VZE lines & 9 TW doppelgangers crazy !After today i asked my bud on cape cod who does loads of these says that this is true on the Cape too after he has X onnected all the lines he dials a double O on each line to double check to make sure he gets the TW operators.

We don't have Vz anymore, but the TWBC installer will call their level 2 and tell them to start the port and all lines get moved. You can still draw Frontier or Century Link DT and get the number identified out, but the inward call rings the new TWBC lines. We always tell them to just start the cut and try to stay a half-step behind.

Extra advice, if you half-tap the Arris box and slip, the foreign voltage crashes the box :-)

Carl