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Joined: Feb 2010
Posts: 163
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Joined: Feb 2010
Posts: 163 |
Customer is having speaker phone problems. So bad that they have to be 6in from the mic to be heard. Any updates or fixes that you guys can think of? They have no problems using the handsets.
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Joined: Feb 2010
Posts: 163
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Joined: Feb 2010
Posts: 163 |
Sorry, System is a NCP-1000 with PRI
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Joined: Aug 2009
Posts: 1,118
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Joined: Aug 2009
Posts: 1,118 |
just this one instrument or system wide ?
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Joined: Feb 2010
Posts: 163
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Joined: Feb 2010
Posts: 163 |
He says it's system wide. He has gotten several complants. As well he sat in on a call that had the problem.
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Joined: Feb 2010
Posts: 163
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Member
Joined: Feb 2010
Posts: 163 |
Kx, are there any firmware updates for the DT343?phone. I can't seem to find any on the BTS site. System is already updated to V4.2
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Joined: Jan 2007
Posts: 1,217
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Joined: Jan 2007
Posts: 1,217 |
No firmware update for phones, is it happening on both co and icm calls?
Aaron
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Joined: Feb 2010
Posts: 163
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Joined: Feb 2010
Posts: 163 |
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Joined: May 2003
Posts: 2,924
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Joined: May 2003
Posts: 2,924 |
Have you played with the audio gain settings??
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Joined: Jan 2007
Posts: 2,125 Likes: 4
Admin
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Admin
Joined: Jan 2007
Posts: 2,125 Likes: 4 |
If the handset is ok then turning up audio gain could cause other problems. The handsfree is not designed to work as a conference phone, they only work for someone sitting at the desk in front of the phone and if the speaker is turned up full it will reduce the mic gain to stop feedback. I find that people turn up the speaker when they are told they can't be heard and if the other party has any noise in the back ground it keeps the speaker on full and the mic low.
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