atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TDA50 - TVA50 No Caller ID

Hello,

You guys always have the quickest answers to my problems and it helps me learn the Ins & outs of these things so much! It helps me teach others on here when I can as well.

I have a user who is claiming that caller ID is working intermittently on the phones at their office. They are using a TVA50 - TDA50 setup.

I recall there being some sort of setting to adjust the amount of rings before the phone system picks up a call and am thinking thats the problem. Except I havent been able to find it the past few times I looked.

Also IM not sure if anyone else is having this problem (As no one can ever recall and dont get as many calls as this other person). Is there a possibility that this user might have played with a feature on their phone?

Any help is appreciated.

Thank you,

Don

if the tva is not doing a blind transfer you won't get caller id.

And if they are jumping on incoming calls on the 1st ring, they're cutting off the CID. It comes 'down the line' from the C.O. between the 1st & 2nd ring.

If caller id is enabled on the TDA it is impossible to pickup a call on the first co ring the tda absorbs the first ring so when the tda actually starts audible ringing its on the top of co ring 2.

Kxtvet thank you for this info. Caller ID is enabled, and staff have said on occassion recieve some calls with caller id, but most of them do not.

I know on a different tva system I was able to change the amount of time the phone system picks up a call for caller id to come through. Ie wait x amount of seconds.

Where would I look for the blind transfer setting?

Weird I have no issues with Caller ID passing from a TDE100 or TDA50 to the TVA line and I don't have blind transfer on any of them. For a test I just called a client that has a TDE100 and a TVA50 and AA answers all calls and transfers to a ring group and they received the caller ID on all sets.

The timer (TDA) you are looking for is in 2.3 Misc tab default is 5 seconds.

Make sure your No Answer Timer in the voicemail is longer than your Intercept No Answer Timer in the KSU

TVA- CID Timer/ System Parameters/ Parameters

PBX Parameters/PBX Environment

Receive Caller ID

Waiting time to receive Caller ID

Blind Transfer/same folder

Ext/Operator/Alternate Ext transfer sequence


TDA console


System/ Timers and Counters

Misch/Caller ID
Waiting to Receive Default 5 sec
Visual Caller ID Def 30 sec