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Joined: Jul 2011
Posts: 13
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Joined: Jul 2011
Posts: 13 |
Customer has TAW848 with both wired and wireless system phones. They are reporting trouble with outgoing phone calls.....talk path is garbled. However on incoming calls there is not a problem, I am told the conversations are clear. I'm scheduled to go there tomorrow and try and fix the problem, but am stumped as to what to look for. Has anyone had this problem and if so, what was the resolution? Appreciate any input...
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Consider the usage of lines, outgoing will use higher numbered lines, while incoming will use lower numbered lines. And are they using more than one source/LEC?
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Aug 2009
Posts: 1,118
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Joined: Aug 2009
Posts: 1,118 |
Take a digital volt meter check loop current on all lines!LH may be onto something does the customer have a hokey long distance carrier are outgoing local calls garbled too?Are these pots lines or voip from an IAD ?
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Joined: Feb 2007
Posts: 330
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Joined: Feb 2007
Posts: 330 |
Are they a Windstream customer?? I have had 2 complaints around town and they are both on Windstream.
Hodgkin's Lymphoma Survivor! Took a step 20 years back in time. Managing the VHF radio network for the Florida Forest Service. Caloosahatchee District 17.
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Joined: Jul 2011
Posts: 13
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Joined: Jul 2011
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Thanks for the suggestions....you each have given me some idea of where to start troubleshooting this problem.
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