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Joined: Feb 2008
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I have a customer with CO 1 and 2 that are digital Centrex lines and need to dial 9 for completing outside calls. Recently added a VoIP line for CO 3 that is working and does not need to dial 9, but they have to dial all 10 digits for the call to complete on this line. If I can program the system so CO 1 and 2 do the 9 automatically, then they could just dial all 10 digits for any call on any CO and the call should be completed.
I saw the PBX screen and tried a few settings for the first 2 CO's but it did not work.
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Joined: Jan 2007
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use lcr/ars to add 9 on line 1 and 2
“I have not failed. I've just found 10,000 ways that won't work.”
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ARS only works on the fork-lift option, Ken :-)
The PBX screen is used for toll restriction where it knows you need to dial "9" for the centrex and then it can look for illegal numbers for toll restriction.
You either need to upgrade the TA-824, or just let the customer deal with it. The idea being they have to dial 83 to get line 3 and double 9 to use lines 1&2 or know to dial "9" if they pic 1&2 and not dial "9" if they pick line 3.
Geeze, it's an entry level box.
Carl
This model is end of life
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Joined: Feb 2007
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Can't you program a one touch speed dial key with the 81,82,83 etc.,9,9 and then dial the 10 digit number??
Hodgkin's Lymphoma Survivor! Took a step 20 years back in time. Managing the VHF radio network for the Florida Forest Service. Caloosahatchee District 17.
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Sorry for not being familiar with the 824...but why is it so that one must dial "9" on lines one and 2 but not line 3? Is this a carrier issue or something in the system programming for lines 1 and 2 and then 3-8?
Steve
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Joined: Feb 2007
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Per the OP, lines 1 & 2 are Centrex; line 3 is not.
The problem with the world is that the intelligent people are full of doubts, while the stupid ones are full of confidence - Charles Bukowski
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Joined: Dec 2005
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Got it, missed the Centrex part. Any chance of getting the VoIP carrier to make it so in their switch?
Steve
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Carl, I said ARS (automatic route selection ) not TRS (unless ta824 does not have this option)
Just set ars for all co's then in authorisation code add 9 for line 3
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Feb 2007
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As far as I know there is no ARS on the TA824.
The problem with the world is that the intelligent people are full of doubts, while the stupid ones are full of confidence - Charles Bukowski
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