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Joined: Oct 2007
Posts: 150
Member
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Member
Joined: Oct 2007
Posts: 150 |
I'm stumped!! Let's see if I can explain.......
Incoming calls are answered by AA, and distributed via customer selection. That all works well. The problem lies with the voicemail. If call is transfered by the AA and extension does not pickup, VM picks up like it's supposed to. If caller dials the operator and the operator transfers the call the VM does not pickup. Clear as mud? Any help will be greatly appreciated!!
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Joined: Jul 2006
Posts: 2,764 Likes: 22
Admin
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Admin
Joined: Jul 2006
Posts: 2,764 Likes: 22 |
Easy enough. You need 2 settings. On the VM, change FX to FXD. On the phone system at each extension intercom, dial 7104 165 #. That sets the forward/no answer to the voice mail. There is also a direct transfer to VM command that uses a button. It saves the transfer step.
Carl
This model is end of life
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Joined: Oct 2007
Posts: 150
Member
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Member
Joined: Oct 2007
Posts: 150 |
Thank You Carl,, that took care of it!!
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