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Joined: Jul 2004
Posts: 20
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Joined: Jul 2004
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I have a couple of phones which won't forward internal calls to voice mail, except on DND. If I program CFNA or CFBY to our VM hunt group (88), they go to the automated attendant instead. I've deleted the forwards and it doesn't (as you would expect). I've tried this on other phones and it works fine, so my method is not suspect. Any ideas?? Thanks!
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Joined: Jul 2004
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Joined: Jul 2004
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Do those stations have vms? They should let you cancel forwarding with no problem.
VMS: do the stations have a mailbox.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Jul 2004
Posts: 20
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Oh, sorry- Yes they do have a voice mailbox assigned and it works via DND, or "manual" access.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Sounds like the users have done some playing with there mailbox options, log into them and check Auto Attn for there box's to see if they changed them.
Russ runs a local service and private tech center. [/url]
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Joined: Jul 2004
Posts: 20
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Posts: 20 |
ARe you referring to thier screen in the voice mail setup terminal or actually in thier voice mailbox itself via voice prompts? Sorry for the stupid questions. My brain is on vacation...
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Russ runs a local service and private tech center. [/url]
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Joined: Aug 2002
Posts: 4,932 Likes: 1
Administrator
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Administrator
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What is the system software and the voicemail software?
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Joined: Jul 2004
Posts: 20
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Joined: Jul 2004
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Software for switch is DBU5.08 and the Imagen is 5.50D
One error in my previous info: DND does NOT forward correctly. It also sends to AA. I've checked everything in the attendant setup section and it all matches settings of working phones.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Is it by chance saying that (the requested extension is unavailable) and then returning the main menu?
Russ runs a local service and private tech center. [/url]
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